Guest Informations

Dear guests!

Thank you for choosing our hotel !

This information folder is supposed to inform you about our offer and to give you some insider information.
We will as well answer frequently asked questions of our guests. We hope you will find any information you might need.

We wish you a pleasant stay in Salzburg!
Sabine and team

Contact times and details:
We are there for you 365 days a year from 07:30 in the morning until max. 1 pm.
In emergency cases you can  reach us at any time at the telephone number below or by the door bell in front of the door.

Tel: +43-662-203280


Airport/How to reach the airport Salzburg from our hotel:
By bus:
Bus No. 2 – Station Kiesel  (3 min. from hotel) till station Flughafen/Airport (approx. 25 min.)

Airport-Shuttle  to Airport Munich:
Frequent shuttle service to the airport Munich with pick up at the hotel - we are pleased to reserve it for you.
Per train:
Per bus:

Baby bed:
We provide a baby bed for free (upon availability).

Bank/Money Exchange/ATM:
approx.. 50 m
BAWAG, Max_Ott-Platz 5
approx. 100m
Sparkasse, Rainerstrasse 4

We do not offer breakfast in our hotel.
For your best we decided to make a contract with Café Cup&Cino (open from 08.00 except Sundays and holidays, 1 min.walking)  – you will get there a discount of 10 % on everything until 12.00 noon.

Further nice possibilities for breakfast:
Cafe Fingerlos, Franz-Josef-Str. 9, from 07.30 except Monday
Cafe Wernbacher, Franz-Josef-Str. 5, from 08.00 except Sunday
Cafe "The Heart of Joy" (vegetarian, vegan, gluten-free), Franz-Josef-Str. 3, every day from 08.00
Cafe am Kai, am Müllnersteg, from 08.30 except Tuesday
M32, Am Mönchsberg (lift), from 10.00 except Monday
Cafe Bazar, Schwarzstr. 3, Mon-Sat from 07.30, Sun from 09.00
Steinterrasse (on top of Hotel Stein), Giselakai 3-5, every day from 07.00 (reservation!)
Hangar 7, Wilhelm-Spazier-Straße 7a (Bus 10 or 12), every day from 09.00 (reservation!)
for early risers:
Cafe Resch&Frisch, Mirabellplatz 7A, Mon-Fri from 06.30, Sat-Sun from 07.00

Cancellation Policy:
You find the cancellation policy of your booking in your booking confirmation. Every started stay has to be payed.

Car rental:
AVIS; Ferdinand Porsche Strasse 7, 5020 Salzburg
Tel. +43 662 877278
Mo-Fr 07.30 a.m. – 05.00 p.m.

Check-In Time:
Your room is available for you on the day of arrival from 3 pm.
You may leave your luggage with us from 07:30 in the morning.

Check-Out Time:
Please vacate the room at the day of your departure until 11:00 in the morning.
If you need your room beyond this time, we ask you to arrange this with our staff.
We offer Late-Check-Out for € 25,-- .
Late-Check-Out must be reserved at least 1 day before departure and depends on availability.

City Map:
You will get a free city map at the reception

Cleaning of the Room/Room Service:
We ask for your understanding that we can only clean your room when you are out of the room by 12:00 am.

DDr. Peter Schuller-Götzburg, Ernest Thun Strasse 13, 5020 Salzburg
Tel. +43 662 871124
Mo-Do:     08:00-12:00 & 12:30 – 15:00, Fr:               08:00 – 12:00

Emergency dentist service, Glockengasse 6, 5020 Salzburg
Sa, Sun, holiday 15.00-17.00
No reservation needed.                                                                                                                


Dr. Herbert Hopferwieser, Wolf-Dietrich-Str. 2/1
Tel.: +43 662 872755
Mon/Thu 8.30-11.00 am, Wed/Fri 8.30-11.00 am + 05.00-07.00 pm, Tue 05.00-07.00 pm

Dr. Elisabeth Stelzer, Franz-Josef-Str. 33
Tel.: +43 662 873895
Mon 7.00 am - 01.00 pm, Tue/Wed 7.30-12.00 am, Thu 04.00-06.00 pm, Fri 7.30-10.30 am

Further doctors:
or ask us

Doctor’s Emergency Center
Dr. Karl Renner Strasse 8
Mo-Fr 16.00-23.00, Sa/Sun/holiday 08.00-13.00 and 16.00-23.00

Doctors emergency service, Tel: 141

After consultation with our staff, dogs or cats are allowed for € 10,-- per day (without food).
Please consider that not all of our guests are happy with pets, therefore please use a leach at any time.
In the case of excessive pollution, we reserve the right to charge extra cleaning costs

Drinks (self-service):
Beside the reception you find a variety of cold drinks. Please pay at the reception.


Red Bull Energy Drink                     €   2,00             
Soft drinks                                       €   2,00             
Mineral water                                  €   1,50                                              
Beer                                                 €   2,50
Red wine, white wine                     € 10,00             

Please take out glasses from the commode beside the reception.

Please only use electrical devices that are suitable for 230 V, 50 HZ.

Fire Escape:
Remain calm! Please remind the fire escape.
The way out is marked according to national requirements by green signs.

Fire Extinguisher:
The fire extinguishers are
on the ground floor beside the reception,
on the first floor between room 3 and room4,
on the second floor beside room 9,
on the third floor beside room 15

First Aid/First Aid Kit:
You find a first aid kit in the lobby in front of  the reception.

Flight information:
Information on arriving or departing flights can be found at:
for Salzburg:
for Munich:

Flight Tickets/E-Tickets
If you want us to print-out your tickets please send them to us by email:
We will be pleased to print your tickets.
Please check with us beforehand at what time the reception is available.

To buy or order flowers we recommend:
Wolf-Dietrich Strasse 23, 5020 Salzburg
Tel.: +43 664 3520453
Mo, Tue, Thu, Fr 10.00-12.00 / 14.00-18.00, Sa 09.00-13.00

The room temperature can be regulated via the radiator in your room.

Landeskrankenhaus Salzburg, Müllner Hauptstrasse 48, 5020 Salzburg
Unfallkrankenhaus Salzburg, Doktor-Franz-Rehrl-Platz 5, 5020 Salzburg

Information on Salzburg:
You will find city maps and much further information next to the reception.

We offer free WIFI in all rooms and in the lobby.
Login: Urban Stay  – No Password

Iron/Ironing board
You can borrow an iron and an ironing board at the reception

In case you want to use your room longer than 11:00 am on the day of your departure, please contact our staff at least 1 day before. Late-Check-Out depends upon availability and is charged with € 25,-- .

We do not assume liability for money or other valuables, neither for any lost or left behind items.

Laundry/Washing/Coin washing machines:
Norge Exquisit
Paris Lodron Strasse 16, 5020 Salzburg
Tel. +43 662 876381
Mo-Fr 07.30 a.m. – 05.00 p.m.

You may store your luggage with us at the day of your departure at the reception.
The reception will be open till 01.00 p.m. at the latest.
We do not assume liability for your luggage!

If our parking places in the inner courtyard (€ 15 per night) are already occupied (please reserve in advance!) – the nearest parking place is Mirabell Garage (200 m). Please ask at the reception for a reduction ticket and you will pay € 22,-- instead of € 36,-- per day.

Please pay your invoice next morning -  our reception is open from 07.30 in the morning.
We do love cash, but we do as well accept bank cards (Maestro) and credit cards (Visa, Mastercard)

Pharmacy („Apotheke“):
The nearest pharmacy (approx.. 100 m)
Elisabethstrasse 1A, 5020 Salzburg
Tel. +43 662 871484
Mo-Fr. 08.00-18.00, Sa 08.00-12.00

Pharmacies on duty: Tel: 1455 or

Post Office:
The nearest post office is Schrannengasse 10c

Public Transport:
You reach our hotel by bus No. 2 from airport, exit at > Kiesel <
From the train station also bus No. 2, exit at >Kiesel<

In Salzburg, there are of course a variety of restaurants, cafes and bars.
We give you a few listed here that are near our hotel.

Strobl Stüberl-  (directly beside the hotel)
Rainerstrasse 11, 5020 Salzburg, Tel. +43 662 877357
Tue  - Sat: 18:00 - 03:00

Braurestaurant Imlauer -  Austrian cuisine – opposite the hotel
Rainerstrasse 14, 5020 Salzburg, Tel. +43 662 877694
Mo-Sun 11.00 – 00.00

Pitter Keller – typical beer restaurant (ca. 100 m)
Rainerstrasse 6, 5020 Salzburg, Tel. +43 662 88978780
Tue - Sa: 11:00 - 14:00 & 17:00 – 23:30

Imlauer Sky Bar & Reestaurant - ca. 100 m
Rainerstrasse 6, 5020 Salzburg, Tel. +43 662 88978666
Mon  - Sat: 09:00 a.m. - 01:00 at night / Sun 09.00 a.m. – midnight

Asia Kitchen –  (ca. 50 m)
Ernest Thun Strasse 13, 5020 Salzburg, Tel. +43 662 781600
Mo - So: 11:30 – 15:00 & 17:30 -  22:30

Pizzeria Il Corallo  -  Italian
Auerspergstrasse 12,  5020 Salzburg, Tel. +43 662 876103
Mo-Sa 11.00-14.30, 18.00-23.00

Restaurant zum Fidelen Affen
Priesterhausgasse 8, 5020 Salbzurg, Tel. +43 662 877361
Tue-Sat 17.00-00.00

Room Key:
Please take your room key with you all the time, since our reception is not occupied all day.
Your room key is also for the entrance door, which is closed when the reception is not occupied.
A loss of the key will be charged with € 85.

Salzburg Information:
A city map and many tourist brochures are available in the lobby.
You can book sightseeing tours and buy the Salzburg Card at the reception.

Smoking is strictly prohibited in rooms and bathrooms as well as in the corridors!
We do charge  € 150.- in case of  violation of this rule.
You can smoke on the street in front of the door or in the inner courtyard.

Call a taxi/cab: Tel. +43-662-8111
Address: Urban Stay Salzburg City, Rainerstrasse 11

Ambulance:           144                     Fire Department:         122                    European emergency: 112     
Police:                    133                     Doctors emergency:   141

Lost or Stolen Credit or Bank Cards:
Amex:                      Tel.: 0810-910 940                     Diners:       Tel.:      0043-1-501 35-135
PayLife:                   Tel.: 0043-1-717 01-4500         Visa:           Tel.:      0800-200288
Mastercard:           Tel.: 0800-21 8235                      Maestro:    Tel: 0800/20 48 800

Tickets for Public Transportation:
Tickets for public transport can be bought at a so called „Tabak-Trafik“ (5 tickets) or in the office of “Salzburger Verkehrsverbund”, Schallmooser Hauptstrasse 10, at the vending machines at the bus stations or at the busdriver.

Our recommendation: The Salzburg Card, with which you can use all lines of public transportation free of charge, which you can buy at the reception.

Please help us to avoid blockings of the toilet: Do only throw toilet paper into the toilet!
Please throw tampons, sanitary napkins and similar things into the bin!

For environmental reasons: towels lying on the ground we like to interact with new towels, towels hanging on towel racks will be used by you again. 75% of our guests use their towels more than once - join them and thus help to protect the environment.

Train station:
You reach the train station by Bus No.2 – Station Kiesel (3 min. from Hotel) till Train Station (approx. 2 min.)
or just walk about 10 minutes.

Dr. Triebl Monika, Vogelweiderstrasse 21, 5020 Salzburg, Tel. +43 662 871333
Mo-Fr 09.00-12.00 / 17.00-19.00, Sa 09.00-12.00

We offer free WIFI in all rooms and in the lobby.
Login: Urban Stay  – No Password

We wish you a pleasant stay!



On our site you will always get the best price!

We have got special offers on certain dates - only available on our website:

From 3 paid nights you get the 4th free, i.e. 3 + 1, 6 + 2, etc.

This discount is automatically taken into account when entered in the booking tool on our website.

For recurring bookings or special requests, please contact us anytime!

Urban Stay Salzburg City
Your city hotel in an ideal location between the train station and the old town with rooms from a mix of tradition and modernity. 3 single rooms, 4 twin rooms, 3 standard double rooms and 8 superior double rooms are available on 3 floors (no elevator!) We are there for you personally from 7.30 a.m. […]
Salzburg is unique - in every respect. Once you immerse yourself in the magic of the world-famous Mozart city, you can no longer escape it. The harmonious interplay of landscape and architecture, art and culture as well as tradition and modernity in the smallest of spaces is what makes it so special. All the sights […]
Urban Stay Salzburg City 
Rainerstraße 11, 5020 Salzburg
+43 662 203280
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